Why does it matter?
This Northamptonshire local government reorganisation creates two of the largest new unitary authorities in the country. North Northamptonshire Council and West Northamptonshire Council quickly launched two new minimum viable websites, creating strong digital foundations that help residents find information, easily access services and form part of more complex resident experience
How did we improve it?
Working in a multidisciplinary team, we did a rapid discovery and analysis of eight existing web estates, undertaking research and testing with over 400 residents. With their insight, we created a solid design system for two new council websites. The public Beta version in March, scoring 10/10 for accessibility.
Who does it matter to?
Local authorities looking to reorganise in their place, save money and fully accessible develop digital platforms that together, create services that are useful for residents.
Why was this radical?
West Northamptonshire Council and North Northamptonshire Council websites went live on 1 April 2021 to coincide with the official vesting day of the new authorities. Residents found the Beta websites clean and easy to use, ensuring the best possible outcome for residents, local businesses and council staff.